If you suddenly find yourself in need of the services of a professional plumber or heating, ventilation and air conditioning (HVAC) contractor, you may feel slightly trapped. After all, you can’t simply ignore your broken air conditioner or leaky pipes—they’ll have to be dealt with, and they’ll have to be dealt with soon.
This may leave you feeling like you’re at the whims of the HVAC or plumbing company that you end up calling. Many plumbing companies in Mesa, AZ, for instance, charge exorbitant service fees before they even begin working on your pipes. For example, they might charge an $89 fee to travel to your home, and then an additional $69 fee to run diagnostics. Before you’ve even identified the source of the leak, you’ve already spent nearly $200.
Unfortunately, many companies specializing in AC repair in Mesa, AZ operate on a similar principle—they use opaque pricing schemes to nickel and dime their customers, who likely feel desperate, and simply want to return their homes to good working order.
Fortunately, identifying a contractor that uses clearer pricing and more upstanding business principles is possible. Here are just some of the things you can do to ensure you’re working with a trustworthy HVAC or plumbing contractor:
- Ask for pricing details: The first thing you should do prior to working with any contractor is ask to see a breakdown of their service fees and product pricing. If they’re charging a lot of money to purchase a replacement part, you should check to see if you could buy the part online for significantly less.
- Check with the BBB: The Better Business Bureau (BBB) offers a lot of resources for customers to educate themselves about selecting the best contractor for a given job. The BBB awards different ratings to businesses depending on their customer reputation and the number of customer complaints the business has.
- Examine online reviews: You should also check online reviews for the business that you’re thinking about hiring. While reading reviews on Google or Yelp, be wary of companies that have reviews that all use similar language—they might not be legitimate.
PlumbSmart Plumbing Heating and Air is one of the most trusted plumbing companies in Mesa, AZ. We pride ourselves on using a clear, easy-to-understand pricing structure that doesn’t leave customers with any unpleasant billing surprises. We offer free house calls throughout the Valley of the Sun, and we provide same-day service. We won’t perform any services until you’ve seen and approved a breakdown of the costs.
We’re proud to maintain an A+ rating with the BBB. With more than a decade of experience and hundreds of positive online reviews, we’re comfortable with our position as the region’s premier plumber and HVAC contractor. To learn more about how we can help with AC repair in Mesa, AZ, or to call for HVAC or plumbing service, contact one of our friendly representatives today. We look forward to working with you soon to keep your home operating safely and comfortably!