FAQ

If it doesn’t work and just buzzes it’s jammed with something. Most disposals have a fitting for an Allen wrench underneath to manually jar it loose after you have felt for it (turned off of course!). Another way is to use a wooden broom handle. Place it in the disposal wedged against a blade and firmly push clockwise.

Most often, when it’s clogged from disposal activity (carrot shavings, etc.), the U-shaped trap is clogged. Screw off the plastic attachment fittings and you will remove the trap. Empty it. That’s typically your problem.

Some common calls for water heater repair that do not necessitate water heater replacement are a bad igniter (gas) or heating element (electric). Pilot lights can sometimes blow out. If it’s your water heater leaking, then more than likely you will need to replace it.

Chances are good either your shut-offs are bad or your faucet. Both are inexpensive to replace.

Do you have kids? Most likely something is obstructing the flow in the toilet itself. It’s an easy fix but typically requires an experienced plumber to remove the obstruction.

Call us first. We may be able to walk you through how to fix it yourself. If not, then get three estimates first to make sure you’re getting the best price. We’re passionate about saving you money. Even if you choose not to use us, call us and we’ll let you know if the other company is charging too much.

Look for signs such as unexplained increases in water bills, damp or discolored patches on walls or ceilings, and the sound of running water when no fixtures are in use.

Try using a plunger or a drain snake to clear the blockage. If that doesn’t work, consider using a chemical drain cleaner, but be cautious and follow the instructions carefully. If the clog persists, it’s best to call a professional plumber.

A running toilet is often caused by a faulty flapper valve, which can usually be replaced easily and inexpensively. It could also be due to issues with the fill valve or the float mechanism.

This is a question we often receive from customers who own a second home in northern Arizona where temperatures often dip below freezing. We advise insulating pipes in unheated areas, such as crawl spaces and attics. Keep cabinet doors open to allow warm air to circulate around pipes under sinks. Let faucets drip during extremely cold weather to prevent freezing.

Sediment buildup in the tank is a common cause of noises like popping or banging. Flushing the tank periodically can help prevent this buildup.

The frequency depends on factors like the size of your tank and the number of people in your household. As a general guideline, it’s recommended to have it pumped every 3-5 years.

While chemical drain cleaners can be effective, they can also damage pipes if used incorrectly or too frequently. It’s best to use them sparingly and as a last resort.

Check for clogged aerators on faucets and showerheads. If that doesn’t solve the problem, there may be issues with the water supply line or the pressure regulator, which would require professional attention.

Evacuate the premises immediately and call your gas company or emergency services. Do not use any electrical devices, light switches, or open flames, as they could ignite the gas.

Install low-flow fixtures, such as toilets, faucets, and showerheads, to reduce water usage. Consider upgrading to a tankless water heater for improved energy efficiency. Additionally, fix any leaks promptly to conserve water.

Hard water contains high levels of minerals, primarily calcium and magnesium. These minerals can cause issues such as scale buildup in pipes and appliances, soap scum, and reduced efficiency of water heaters.

A water softener uses a process called ion exchange to remove calcium and magnesium ions from the water, replacing them with sodium or potassium ions. This process helps prevent scale buildup and makes the water “soft.” It can also extend the lifetime of fixtures and appliances and keep HVAC drain lines clear of sediment.

Common signs of hard water include white or chalky deposits on faucets, showerheads, and dishes, as well as dry or itchy skin and dull, dingy laundry.

Softened water can prolong the lifespan of appliances and plumbing fixtures by reducing scale buildup. It also helps soap and detergents lather more effectively, leading to cleaner dishes, laundry, and skin.

The frequency of salt refilling depends on the size of your water softener and the hardness of your water. As a general guideline, check the salt level monthly and refill as needed.

Water softened with sodium can be consumed in moderation by most people without health risks. However, individuals on sodium-restricted diets or with certain health conditions should consult a healthcare professional before consuming softened water.

Regular maintenance tasks include checking salt levels, cleaning the brine tank periodically, and scheduling professional inspections and servicing as needed.

DIY installation is possible for some homeowners, especially for smaller, portable water softeners. However, larger systems or those connected to the plumbing may require professional installation to ensure proper setup and function.

Consider factors such as the hardness of your water, the size of your household, your budget, and available space for installation. Consulting with a PlumbSmart water treatment professional can help you select the best option for your needs.

Clogs can be caused by a variety of factors, including hair, soap scum, food particles, grease, and mineral buildup. Tree roots can also invade sewer lines, causing blockages.

Use drain screens or traps to catch hair and debris, avoid pouring grease or oil down drains, and run hot water down drains periodically to help prevent buildup. Regularly cleaning drains with baking soda and vinegar can also help prevent clogs.

Try using a plunger or a drain snake to clear the blockage. If that doesn’t work, consider using a chemical drain cleaner, but be cautious and follow the instructions carefully. For stubborn clogs, it’s best to call a professional plumber.

Chemical drain cleaners can be effective but may also damage pipes if used incorrectly or too frequently. It’s best to use them sparingly and as a last resort. Alternatively, natural methods like baking soda and vinegar can be safer options.

Signs of a clog in the main sewer line include multiple drains backing up simultaneously, gurgling sounds coming from drains or toilets, and sewage odors in the home. If you suspect a main line clog, it’s important to call a plumber promptly.

Yes, drain snakes are a common tool for clearing clogs and are available for purchase at most hardware stores. However, using a drain snake requires some skill and caution to avoid damaging pipes or getting the snake stuck.

The cost of unclogging a drain can vary depending on factors such as the severity of the clog, the location of the clog, and whether it requires professional assistance. Simple clogs may be cleared inexpensively, while more complex clogs or main line clogs may require more extensive work and cost more. Because of this, PlumbSmart offers a $49 drain cleaning service that can quickly and inexpensively clear a drain that plungers and chemicals cannot. Call us for details.

Plant trees away from sewer lines if possible, and consider installing barriers or root barriers to prevent roots from infiltrating pipes. Regular inspections by a plumber can also help detect and address root intrusion early.

The time it takes to unclog a drain depends on factors such as the severity of the clog and the method used for clearing it. Simple clogs may be cleared in a matter of minutes, while more stubborn clogs may require more time and effort.

Avoid putting fibrous or starchy foods, grease, oil, or large quantities of food scraps down the disposal. Run cold water while using the disposal and periodically grind ice cubes or citrus peels to help keep it clean and free-flowing.

Signs like recurring clogs, slow drains, foul odors, sewage backups, or pooling water in your yard may indicate the need for repair or replacement.

Professional inspection using cameras can identify issues like cracks, blockages, root intrusion, or collapsed pipes, helping determine the extent of the problem. PlumbSmart offers a $99 sewer camera inspection service.

Tree root intrusion, aging pipes, ground shifting, corrosion, clogs from grease or foreign objects, and environmental factors can all contribute to sewer line damage.

Repair options may include patching, lining, or pipe bursting. Replacement may involve traditional excavation or trenchless methods, depending on the extent of the damage and accessibility.

Trenchless methods involve minimal excavation, using techniques like pipe lining or pipe bursting to repair or replace damaged sewer lines without the need for extensive digging. Trenchless sewer replacement offers several benefits, such as minimal disruption to a homeowner’s interior living space as well as exterior landscaping. Additionally, a homeowner may save as much as 75% in reduced labor costs since there’s no need for extensive excavation.

The duration depends on factors like the extent of damage, the chosen repair method, and accessibility. Trenchless methods typically take less time compared to traditional excavation.

Costs vary depending on factors like the extent of damage, the chosen repair method, and local labor and material prices. It’s best to get estimates from multiple reputable contractors.

Coverage depends on your policy and the cause of the damage. Damage from normal wear and tear may not be covered, but sudden and accidental damage, like a tree root intrusion, might be covered.

Regular maintenance, avoiding flushing non-biodegradable items, proper tree planting away from sewer lines, and being mindful of what goes down drains can help prevent future issues.

Sewer work can be complex and potentially hazardous. It’s often best left to licensed professionals with the expertise and equipment to safely and effectively address sewer line issues.

Slab leak refers to a leak in the water lines located beneath the concrete foundation of a building. These leaks can cause water damage to the building’s structure and require immediate attention.

Slab leaks can be caused by various factors, including corrosion of pipes, shifting soil, poor installation, or abrasion from rocks or debris. Additionally, extreme temperatures have the potential to cause slab leaks. Cold temperatures can cause pipes to contract, while heat can cause them to expand, which may lead to stress on the pipes and potentially cause leaks in the slab. Because of this, slab leaks often occur in the coldest and hottest months of the year.

Signs of a slab leak include unexplained increases in water bills, damp or warm spots on the floor, cracks in walls or floors, or the sound of running water when no fixtures are in use.

Slab leaks can lead to structural damage, mold growth, and compromised water quality if left untreated. They can also attract pests and cause a decrease in property value.

Repairs for slab leaks often involve locating the leak using specialized equipment, such as leak detection devices or thermal imaging cameras, and then accessing the affected pipe either by breaking through the slab or using alternative methods like tunneling.

Repiping may be necessary if your building has old or deteriorating pipes, frequent leaks, low water pressure, or discolored water. Repiping involves replacing all or part of the plumbing system with new pipes.

Repiping can improve water quality, prevent future leaks, increase water pressure, and enhance the overall reliability and longevity of your plumbing system.

Copper piping is traditional and durable, known for its longevity and resistance to corrosion. PEX, on the other hand, is a newer alternative made of cross-linked polyethylene, which is flexible, easier to install, and less prone to bursting in freezing temperatures. Both have their advantages depending on factors like cost, ease of installation, and environmental considerations.

The time required for repiping depends on various factors such as the size of the building, the extent of the plumbing system, and the method of installation. It could take anywhere from a few days to a couple of weeks.

The cost of repiping can vary widely depending on factors such as the size of the building, the method and type of piping used, and the extent of the work needed. It’s best to get multiple quotes from reputable plumbing contractors.

In some cases, homeowners insurance may cover the cost of repiping if the damage is sudden and accidental, such as a burst pipe. However, coverage varies depending on your policy and the cause of the damage. It’s essential to review your insurance policy and consult with your provider. If you’re unsure what to ask your insurer, PlumbSmart can work with your insurance company to find out what your warranty entails and whether repairs can be performed without any out-of-pocket cost to you.

HVAC is an acronym for Heating, Ventilation and Air Conditioning. HVAC signifies the entire heating and cooling system, consisting of; thermostat, furnace, heat exchanger, evaporator coil, duct work, vents, filters, condensing unit, and refrigerant lines.

Air filters should be changed regularly every 1 – 3 months to maintain efficiency. Dirty filters are not only unhealthy they increase your utility bill.

A fee some companies charge to cover the expense incurred traveling to a home or business to inspect and diagnose issues with a heating or air conditioning system. Unlike most companies, PlumbSmart does not bill a service call fee or trip charge and offers free estimates.

Annual maintenance is recommended in spring or early summer for 2 reasons; 1. To ensure the unit if working efficiently and providing comfort year round. 2. Identifying issues with performance early, before they can develop into larger problems that could result in costly repair bills.

Do you have kids? Most likely something is obstructing the flow in the toilet itself. It’s an easy fix but typically requires an experienced plumber to remove the obstruction.

Look for the manufacture date on the equipment label found on the outside of your air conditioner unit. If the manufacture date is more than five years old it is likely out of warranty, however warranties vary by model and manufacturer. You can call and speak with someone in our office who can look up the unit and advise you whether it is still under warranty.

It’s recommended to replace your air filter every 1 to 3 months, depending on factors like pets, allergies, and the type of filter you use.

The U.S. Department of Energy suggests setting your thermostat to 78°F (25°C) when you’re at home and awake, and higher when you’re away or asleep to save energy.

This could be due to restricted airflow, low refrigerant levels, or a malfunctioning thermostat. It’s best to have a professional inspect it to determine the cause.

It’s a good idea to have your AC system serviced annually to ensure it’s running efficiently and to catch any potential issues before they become major problems.

Strange noises could indicate a variety of issues, such as loose parts, worn-out components, or debris in the system. It’s best to have a professional diagnose and fix the problem.

Regular maintenance, such as cleaning or replacing filters, clearing debris from around the outdoor unit, and sealing leaks in ductwork, can all help improve efficiency.

The size of your air conditioner depends on factors like the size of your home, insulation, and climate. It’s best to have a professional perform a load calculation to determine the right size for your needs.

A musty smell could indicate mold or mildew growth in the system or ductwork. It’s important to have it inspected and cleaned to prevent health issues and improve air quality.

A package heating and air conditioning system, commonly known as a packaged unit, contains all components—such as the compressor, condenser, evaporator, and heating elements—within a single outdoor unit. In contrast, a split system separates the components, with the evaporator coil and air handler typically located indoors, and the compressor and condenser located outdoors.

Package AC systems and split system units each have their own advantages and disadvantages. Package AC systems are often used in commercial buildings and large residential properties, offering centralized cooling and heating. They are often more efficient in terms of energy consumption and maintenance since all components are housed in one unit. However, split system HVAC units are more common in smaller residential settings, offering flexibility in installation and zoning, which can lead to more precise temperature control and potentially lower initial costs. Ultimately, the better choice depends on the specific needs of the space being cooled or heated.

A mini-split heating and air conditioning unit, also known as a ductless mini-split system, is a type of HVAC system that provides both heating and cooling to a space. It consists of an outdoor compressor/condenser unit and one or more indoor air-handling units, which are typically mounted on the wall or ceiling. They’re called “mini” splits because they are smaller than traditional HVAC systems and don’t require ductwork, making them ideal for heating or cooling individual rooms or areas in a home or building.

SEER stands for Seasonal Energy Efficiency Ratio, and it measures the efficiency of air conditioning systems. The higher the SEER rating, the more energy-efficient the system is. It’s a crucial factor to consider when purchasing or evaluating an air conditioning unit, as higher SEER ratings typically mean lower energy costs over time.

Trane offers a range of SEER (Seasonal Energy Efficiency Ratio) ratings for their air conditioners, typically ranging from 14 to 22 SEER, with higher SEER ratings indicating greater energy efficiency.

Mini-split systems often have high SEER (Seasonal Energy Efficiency Ratio) ratings for several reasons:

Inverter Technology: Many mini-split systems use inverter-driven compressors, which can vary the speed of the compressor motor based on the cooling or heating needs of the space. This allows for precise temperature control and energy efficiency.

Ductless Design: Since mini-split systems don’t require ductwork, they eliminate the energy losses associated with ducts, such as leakage and conduction losses, resulting in higher efficiency.

Zoning Capability: Mini-splits can be installed with multiple indoor units connected to a single outdoor unit, each controlled independently. This allows for zoning, meaning you can heat or cool only the rooms that are in use, saving energy.

Variable Speed Compressors: In addition to inverter technology, many mini-split systems use variable speed compressors, which can operate at different speeds depending on the heating or cooling requirements. This results in energy savings compared to single-speed compressors.

Advanced Features: Some mini-split systems come with advanced features such as programmable thermostats, humidity control, and occupancy sensors, further enhancing energy efficiency.

Overall, these factors contribute to mini-split systems having high SEER ratings, indicating their ability to provide efficient heating and cooling while minimizing energy consumption and operating costs.

Start by checking the thermostat settings, air filters, and the circuit breaker. If these are fine, there may be issues with the condenser coils, refrigerant levels, or other components, requiring professional assistance.

Trane typically offers limited warranties ranging from 5 to 12 years on parts, with some models including additional compressor warranties. Specific Trane warranty details, such as duration and what it covers, vary depending on the model and region. For the most accurate information, we recommend contacting the Trane Comfort Specialist at your local authorized Mesa-Phoenix Trane dealer PlumbSmart Plumbing Heating and Air.

Trane air conditioners are known for their relatively quiet operation, especially in their premium models, which feature sound-dampening technology.

Yes, Trane offers compatibility with various smart thermostats, allowing for remote control and energy management through mobile apps or voice assistants like Alexa and Google Assistant.

In addition to regularly changing the air filter, it’s recommended to clean the outdoor unit, check for debris or obstructions around the condenser, and schedule annual professional maintenance to ensure optimal performance.

Trane is committed to sustainability and offers several environmentally friendly options, including models that use R-410A refrigerant, which has a lower environmental impact than older refrigerants like R-22.

Trane air conditioners are highly regarded for their reliability, often ranking among the top brands in terms of dependability and performance.

What’s the difference between a Trane single-stage, two-stage, and modulating furnace or AC / heat pump?

Single-stage systems have one output setting, two-stage units have two output settings for more precise temperature control, and Trane modulating HVAC systems have over 700 variable speeds for smooth, quiet start-ups that use less energy and continuously adjust output to maintain a consistent temperature and maximize efficiency.

Bosch air conditioners are designed to be highly energy-efficient, helping to reduce electricity bills while minimizing environmental impact.

Bosch air conditioners typically come with a standard manufacturer’s warranty, which covers defects in materials and workmanship for a certain period of time. The specific details of the warranty, such as duration and what it covers, can vary depending on the model and region. For the most accurate information, it’s best to consult the product documentation or contact PlumbSmart your local Phoenix and Mesa, Arizona authorized Bosch dealer.

Bosch air conditioners are designed with installation convenience in mind, but it’s recommended to have a professional HVAC technician install them to ensure proper setup and performance.

Bosch air conditioners often come with advanced features such as remote control operation, programmable settings, air quality sensors, and compatibility with smart home systems for remote monitoring and control.

Yes, Bosch offers air conditioning solutions for both residential and commercial applications, with various models and capacities to suit different needs.

As with any HVAC system, regular maintenance is essential to keep your Bosch air conditioner running smoothly. This includes cleaning or replacing air filters, checking refrigerant levels, and scheduling professional maintenance checks as recommended by the manufacturer.

Some Bosch air conditioner models come with built-in air purifiers or have the option to add them for improved indoor air quality.

Bosch offers some models that are compatible with renewable energy sources like solar power, providing eco-friendly cooling solutions for environmentally conscious consumers.

Bosch air conditioner models are designed to operate quietly, reducing noise disturbances in both residential and commercial settings.

PlumbSmart is an authorized Bosch dealer. Bosch Heating and air conditioning systems are available through authorized dealers, HVAC contractors, and online retailers. It’s recommended to purchase from authorized sources to ensure product authenticity and warranty coverage.

Trane, Carrier, and Lennox are all reputable HVAC brands, each with its own strengths and considerations. Trane is known for its durability, innovation, and energy-efficient cost savings, Carrier for its wide range of products, and Lennox for quiet operation in its higher SEER rated models.